The eNotes Blog Hemingways Last Farewell

Hemingways Last Farewell In any case, after I got them to leave and shut the entryway and killed the light it wasnt any great. It resembled saying great by to a sculpture. Sooner or later I went out and left the medical clinic and strolled back to the inn in the downpour. Ernest Hemingway, A Farewell to Arms, Chapter 41 So closes Ernest Hemingways 1929 novel A Farewell to Arms, a broadly straightforward, spur of the moment line toward the finish of an epic story of war and love. Be that as it may, it nearly wasnt to be. It has become the stuff of composing legend that Hemingway confessed to composing 39 minor departure from the books finishing before settling on the distributed adaptation. 39 could-have-been lines that people in general never got to seeuntil now, that is.â Hemingways long-lasting distributing house, Scribner, is discharging another release of A Farewell to Arms,â complete with each conceivable alternateâ ending the writer envisioned (there are really a sum of 47, by his grandsons cautious examination). The version will likewise highlight the first spread workmanship for the book, at right, just as the rundown of Hemingways different choices for its title: these remember Love for War, World Enough and Time, Every Night and All, Of Wounds and Other Causes, and The Enchantment. The latter was crossed out by the creator, however who knows how close the work could have been to being called by one of these different names. The New York Times had the option to give a sneak look to a couple of these 47 endings, every one of which was numbered and named. They extend from the skeptical No. 1, The Nada Ending: â€Å"That is everything to the story. Catherine kicked the bucket and you will bite the dust and I will bite the dust and that is everything I can guarantee you.† ..to the hopeful. No. 7, The Live-Baby Ending: â€Å"There is no closure with the exception of death and birth is the main beginning.† One was even recommended by Hemingways old buddy F. Scott Fitzgerald, and is named after him. In this,â the creator inferred that the world breaks everybody, and those it doesn't break it executes No. 34, The Fitzgerald Ending: â€Å"It slaughters the excellent and extremely delicate and the exceptionally courageous fairly. In the event that you are none of these you can be certain it will execute you as well yet there will be no unique hurry.† On the off chance that you perceive the statement, it did in certainty advance into the distributed duplicate of the book, however prior on, in Chapter 34. Along these lines, why the need to reveal these now, after numerous decades securely concealed inside the John F. Kennedy Presidential Library? In spite of the fact that Hemingway is as yet a solid vender for his distributer, they concede the need to continually introduce his assemblage of work once more. There has additionally been a push to put the creators gathered works further into the spotlight than his imposing persona, which has showed up as of late very performed in the movies Midnight in Paris and Hemingway and Gellhorn, just as the top of the line novel The Paris Wife. At last, the way that the assortment of exchange shutting lines exists is a demonstration of a past method of composing, just as to Hemingways responsibility to getting the words right, as he once put it. With such a significant number of essayists today creating on PCs, would it be conceivable to reveal such a brief look into the creative cycle as this? Yet additionally, is it reasonable that we ought to ge t the opportunity to see it? Not as indicated by Sean Hemingway, one of the creators grandsons: I think individuals who are keen on composing and attempting to keep in touch with themselves will think that its fascinating to take a gander at an extraordinary work and have some knowledge to how it was done, he says. Be that as it may, he is an essayist who has caught the creative mind of the American open, and these versions are intriguing on the grounds that they truly center around his work. Eventually that’s his enduring commitment. Others may oppose this idea. Do you feel that the drafts ought to go unpublished? Or then again would you say you are more joyful knowing how Hemingway shown up at A Farewell to Arms exemplary closure? Did Hemingway, as you would like to think, settle on the correct decision with the closure he chose?

Another Match Lit essays

Another Match Lit papers Nowadays the music business is a hard business to go into. Consistently a huge number of cheerful craftsmen are turned down in light of the fact that they basically arent adequate. In any case, NY emotional/punk foursome Matchbook Romance are an alternate story. When known as The Getaway this passionate no-nonsense band were so damn acceptable that Epitaph Records culled them directly off the web. The web truly had and plays a significant impact of our prosperity as a band, says bassist Ryan Kienle, weeks before the band discharges West for Wishing, their presentation EP. West For Wishing is a sweet taste of their introduction collection booked for discharge in the not so distant future. Lets begin by beginning once again, what did I expect, youre no decent at lying and Im no decent at rebounds. Lovers The band goes back to 1997, with Ryan Kienle (bassist) and Andrew Jordan (vocalist/guitarist) sitting in their forlorn rooms, playing their instruments and composing melodies of trust in a superior future. Subsequent to belting out a couple of tunes, the two chose beginning a band and collaborated with Ryan Judas DePaolo (guitar) and Aaron Stern (drums) These four immediately wrote down a couple of all the more genuinely sweat screamo tunes and began playing under the name The Getaway. We test a great deal when composing melodies. We as a whole buckle down on making each note and expression of our melodies something to recall Kienle says. Its the best nature of our band. We overcome any issues, taking the best of pop-punk and emotional and making a big deal about our own. In the wake of composing their first since forever melodies the band, furnished with instruments and a PC built a site and started a tireless informal campaign, shaping connections and mailing messages to neighborhood kids about shows. We were advancing every one of our shows over punk destinations and mailing records and other groups' visitor books and message ... <!

How Experimental Psychology Studies Behavior

How Experimental Psychology Studies Behavior Basics Print How Experimental Psychology Studies Behavior By Kendra Cherry facebook twitter Kendra Cherry, MS, is an author, educational consultant, and speaker focused on helping students learn about psychology. Learn about our editorial policy Kendra Cherry Updated on June 24, 2019 Hinterhaus Productions / Getty Images More in Psychology Basics Psychotherapy Student Resources History and Biographies Theories Phobias Emotions Sleep and Dreaming What factors influence peoples behaviors and thoughts? Experimental psychology utilizes scientific methods to answer these questions by researching the mind and behavior. Experimental psychologists conduct experiments to learn more about why people do certain things. Overview Why do people do the things they do? What factors influence how personality develops? And how do our behaviors and experiences shape our character? These are just a few of the questions that psychologists explore, and experimental methods allow researchers to create and empirically test hypotheses. By studying such questions, researchers can also develop theories that enable them to describe, explain, predict, and even change human behaviors. For example, researchers might utilize experimental methods to investigate why people engage in unhealthy behaviors. By learning more about the underlying reasons why these behaviors occur, researchers can then search for effective ways to help people avoid such actions or replace unhealthy choices with more beneficial ones. Reasons to Study Experimental Psychology While students are often required to take experimental psychology courses during undergraduate and graduate school, you should think about this subject as a methodology rather than a singular area within psychology. Many of these techniques are also used by other subfields of psychology to conduct research on everything from childhood development to social issues. Experimental psychology is important because the findings discovered by psychologists play a vital role in our understanding of the human mind and behavior. By better understanding exactly what makes people tick, psychologists and other mental health professionals are able to explore new approaches to treating psychological distress and mental illness. Methods Used So how exactly do researchers investigate the human mind and behavior? Because the human mind is so complex, it seems like a challenging task to explore the many factors that contribute to how we think, act, and feel. Experimental psychologists use a variety of different research methods and tools to investigate human behavior. 1. Experiments In some cases, psychologists can perform experiments to determine if there is a cause-and-effect relationship between different variables. The basics of conducting a psychology experiment involve: Randomly assigning participants to groupsOperationally defining variablesDeveloping a hypothesisManipulating the independent variablesMeasuring the dependent variables For example, researchers could perform a study to look at whether sleep deprivation impairs performance on a driving test. The experimenter could control for other variables that might influence the outcome, but then vary the amount of sleep that participants get the night before a driving test. All of the participants would then take the same driving test via a simulator or on a controlled course. By analyzing the results, researchers can then determine if it was changes in the independent variable (amount of sleep) that led to differences in the dependent variable (performance on a driving test). Experimentation remains the primary standard, but other techniques such as case studies, correlational research, and naturalistic observation are frequently utilized in psychological research. 2. Case Studies Case studies allow researchers to study a single individual or group of people in great depth. When performing a case study, the researcher collects every single piece of data possible about the subject, often observing the person of interest over a period and in a variety of situations. Detailed information about the individual’s background including family history, education, work, and social life are also collected. Such studies are often performed in instances where experimentation is not possible. For example, a scientist might conduct a case study when the person of interest has had a unique or rare experience that could not be replicated in a lab. 3. Correlational Research Correlational studies make it possible for researchers to look at relationships between different variables. For example, a psychologist might note that as one variable increase, another tends to decrease. While such studies can look at relationships, they cannot be used to imply causal relationships. The golden rule is that correlation does not equal causation. 4. Naturalistic Observation Naturalistic observation gives researchers the opportunity to observe people in their natural environments. This technique can be particularly useful in cases where the investigators believe that a lab setting might have an undue influence on participant behaviors. What Experimental Psychologists Do Experimental psychologists work in a wide variety of settings including colleges, universities, research centers, government, and private businesses. Some of these professionals may focus on teaching experimental methods to students, while others conduct research on cognitive processes, animal behavior, neuroscience, personality, and many other subject areas. Those who work in academic settings often teach psychology courses in addition to performing research and publishing their findings in professional journals. Other experimental psychologists work with businesses to discover ways to make employees more productive or to create a safer workplace, a specialty area known as human factors psychology. A to Z List of Psychology Careers The History of Experimental Psychology In order to understand how experimental psychology got to be where it is today, it can be helpful to look at how it originated. Psychology is a relatively young discipline, emerging in the late 1800s. While it started as part of philosophy and biology, it officially became its own field of study when the early psychologist Wilhelm Wundt founded the first laboratory devoted to the study of experimental psychology. Some of the important events that helped shape the field of experimental psychology include: 1874 - Wilhelm Wundt published the first experimental psychology textbook, Grundzüge der physiologischen Psychologie (Principles of Physiological Psychology).1875 - William James opened a psychology lab in the United States. The lab was created for the purpose of class demonstrations, rather than to perform original experimental research.1879 - The first experimental psychology lab was founded in Leipzig, Germany. Modern experimental psychology dates back to the establishment of the very first psychology laboratory by pioneering psychologist Wilhelm Wundt during the late nineteenth century.1883 - G. Stanley Hall opened the first experimental psychology lab in the United States at John Hopkins University.1885 - Herman Ebbinghaus published his famous Über das Gedächtnis (On Memory), which was later translated to English as Memory. A Contribution to Experimental Psychology. In the work, he described his learning and memory experiments that he conducted on himself.1887 - George Trubal l Ladd published his textbook Elements of Physiological Psychology, the first American book to include a significant amount of information on experimental psychology.1887 - James McKeen Cattell established the worlds third experimental psychology lab at the University of Pennsylvania.1890 - William James published his classic textbook, The Principles of Psychology.1891 - Mary Whiton Calkins established an experimental psychology lab at Wellesley College, becoming the first woman to form a psychology lab.1893 - G. Stanley Hall founded the American Psychological Association, the largest professional and scientific organization of psychologists in the United States.1920 - John B. Watson and Rosalie Rayner conducted their now-famous Little Albert Experiment, in which they demonstrated that emotional reactions could be classically conditioned in people.1929 - Edwin Borings book A History of Experimental Psychology was published. Boring was an influential experimental psychologist who was devoted to the use of experimental methods in psychology research.1955 - Lee Cronbach published Construct Validity in Psychological Tests, which popularized the use of the construct validity in psychological studies.1958 - Harry Harlow published The Nature of Love, which described his experiments with rhesus monkeys on attachment and love.1961 - Albert Bandura conducted his now-famous Bobo doll experiment, which demonstrated the effects of observation on aggressive behavior. A Word From Verywell While experimental psychology is sometimes thought of as a separate branch or subfield of psychology, experimental methods are widely used throughout all areas of psychology. Developmental psychologists use experimental methods to study how people grow through childhood and over the course of a lifetime. Social psychologists utilize experimental techniques to study how people are influenced by groups. Health psychologists rely on experimentation and research to better understand the factors that contribute to wellness and disease.

Funny Happy Gilmore Movie Quotes

If you enjoy funny movies, you will find Happy Gilmore, starring Adam Sandler, worth your time (and money). Whats more, the comical quotes in the movie are great even for repeat viewing. The humor is sarcastic and you cant help laughing at Happy Gilmores wisecracks. The movie is a sports comedy about an unsuccessful ice hockey player with anger issues who takes up golf to win money to save his grandmothers house from repossession. His unorthodox hockey-type slapshot swing and colorful personality are good for golf ratings but earn him enemies. If you enjoy one-liners, this movie offers them aplenty. Here are some Happy Gilmore movie quotes that present the best of Adam Sandlers dialogues. Happy Gilmore Quotes Im stupid. Youre smart. I was wrong. You were right. Youre the best. Im the worst. Youre very good looking. Im not very attractive. My name is Happy Gilmore. Ever since I was old enough to skate, I loved hockey. Wasnt really the greatest skater though... But that didnt stop my dad from teaching me the secret of smacking his greatest slap shot. During high school, I played junior hockey and still hold two league records: most time spent in the penalty box; and I was the only guy to ever take off his skate and try to stab somebody. I didnt break it, I was merely testing its durability, and I placed it in the woods cause its made of wood and I thought he should be with his family. Did that go in? I wasnt watching†¦ did it go in? I didnt see it. Could you tell me if it went in? I got into this tournament for one reason: money. And now I have a new reason: kicking your ass! Golf requires goofy pants and a fat ass. You should talk to my neighbor the accountant, huge ass. Yeah, it IS about time! I mean I just couldnt get the ball in the hole! I wanted to but I just couldnt do it! Thats my puck baby! Dont you ever touch my puck! He shoots, he scores! Funny Dialogues from Happy Gilmore Shooter McGavin: I eat pieces of shit like you for breakfast!Happy Gilmore: You eat pieces of shit for breakfast? Endless Love Virginia: I thought we were just going to be friends.Happy Gilmore: What? Friends listen to Endless Love in the dark. Finger-Paintings Terry: All you ever talk about is becoming a pro hockey player, but theres a problem: youre not any good.Happy Gilmore: I am good. You know what†¦ youre a lousy kindergarten teacher. Ive seen those finger-paintings you bring home and they SUCK. Bob Barker Happy Gilmore: Id love to punch that guy in the face right now. But I cant, you know, because Id get in trouble. I bet you get a lot of that on Lets Make A Deal.​Bob Barker: Its The Price Is Right, Happy.​Happy Gilmore: [grimaces in embarrassment] Oh, yeah. Sorry.​Bob Barker: It happens. Lets play some golf.

Censorship And Its Effects On Society Essay - 1341 Words

Ever since I can remember I have been asked to write essays with specific criteria and sometimes I was even given articles to write about. Even though writing this way can be effective, I am an expressive writer and I flourish in situations where I am given freedom to choose what I can write about. Especially if I am not a fan of the piece I am supposed to be writing about, I will not produce good quality work in comparison to something I am passionate about. Some people argue that censorship is important to both writers and readers and benefit them both. I believe that censorship can hinder a writer’s progress in literature and may not benefit the reader because not everyone thinks nor reacts the same. Censorship is not helpful to everyone and it can be argued that it is not only unnecessary, but harmful to others. Censorship among readers does more harm than good, in certain cases. It will not stimulate the mind of all writers and quite possibly can cause a writer to produce lesser quality work. Literature is a way for people to escape and allow their imagination to take control and with censorship, people have to stick to very tight guidelines about how to craft their work. Especially when a student writer’s grade is based mostly on specific guidelines, it can hold the writer back from their true potential. Written in his article entitled, â€Å"Letters from Voltaire, 20 June 1733†, Voltaire implores the public not to â€Å"clip the wings of our writers so closely...those who,Show MoreRelatedCensorship And Its Effect On Society992 Words   |  4 PagesSometimes censorship might have a positive effect on society. For example, parents consider censorship to be important in order to protect minors and some group of audiences from indecent broadcast or obscenity. Contents like this are deemed to be harmful or offensive to public good and are usually highly regulated by the government. Most parents agree that it is imperative to censor obscene entertainment in order to safeguard children from accessing harmful materials and this is one of the positiveRead MoreCensorship And Its Effect On Society1680 Words   |  7 PagesI. A. Censorship. This single word describes the world’s history of literary sabotage, the idea of rejecting a concept or other medium of propaganda simply b ecause it exhibits a disagreeable or supposedly immorally tepid aspect, then forcibly substituting a more ‘ethical’ ideal. Since King Hammurabi stamped out the first cuneiform laws in Babylon, human society has experienced relentless episodes of chronic censorship. It wasn’t until the Roman Empire however, that the word censor was coined, meaningRead MoreCensorship And Its Effect On Society1325 Words   |  6 PagesWestern society. It is also said that information is practically the most powerful and important weapon against corruption in the world. Those who have access to sensitive information, by whatever means either through corruption or unrestricted access, can use this information to demand bribes and even obtain more information by corruption or hide it from others. Owning that access and practicing the act of corruption and maladministration will increase transparency and will also enable society and evenRead MoreCensorship And Its Effect On Society1581 Words   |  7 Pages politically unacceptable, or a threat to security.† Simply, censorship is restricting or hiding information so it cannot be accessed by others. Ray Bradbury uses the novel to show concern with the idea of censorship and how it might affect the society. The theme of censorship is obvious through the banning and burning of books. In the first part of the novel, it becomes obvious that censorship began among the citizens of their society. At first they only censored the books that made people thinkRead MoreCensorship And Its Effect On Society Essay1343 Words   |  6 Pagesshift to students’ ability to read beyond â€Å"inappropriate.† (Denzin, 1). Censorship has become a big problem in society today especially in schools using trigger warnings because it is limiting students of their overall learning. Society is banning â€Å"questionable† content because it may offend a student s morals or beliefs, but in the real world it is someth ing that students need to learn and understand. As time goes on censorship is damaging the younger generations by banning information that is importantRead MorePositive And Negative Effects Of Censorship In Society798 Words   |  4 PagesCensorship is the suppression, alteration, or prohibition of any parts of books, films, news, music, etc. that are considered obscene, politically unacceptable, or a threat to security. Censorship is an action that has been performed for many years on several subjects of the world, and it is still happening today. Although censorship is an action occurred on many subjects, music is one of the biggest censorship problems in today’s world. Music can have both positive and negative effects on a personRead MoreInternet Censorship And Its Effect On Society1053 Words   |  5 PagesInternet Censorship is Detrimental to Society The Internet was designed to enable and facilitate communications with connected systems at the local, state, national and international levels. The United States Defense Advanced Research Projects Agency (DARPA) launched a research campaign to find effective ways to link computers to help the exchange of information. In the 1990s, the Internet took off and entered a growth phase which caused an increase in communications worldwide. DARPA did notRead MoreStudies in Contemporary Literature: Free Speech1622 Words   |  7 Pages Censorship is the suppression of speech or other public communication which may be considered objectable, harmful, sensitive, politically incorrect or inconvenient as determined as determined by the government, media outlet, or other controlling bodies (Wikipedia, 1). This can be done by governments and private organizations or by individuals who engage in self-censorship which is the act of censoring or classifying one’s own work like blog, books, films, or other means of expression, out of theRead MoreThe Debate About Censorship1495 Words   |  6 PagesThe Debate about Censorship Censorship, the control of the information and ideas circulated within a society, has been a characteristic of dictatorships throughout history. In the 20th Century, censorship was achieved through the examination of books, plays, films, television and radio programs, news reports, and other forms of communication for the purpose of altering or suppressing ideas found to be objectionable or offensive. There have been assorted justifications for censorship, with some censorsRead MoreFahrenheit 451 By Ray Bradbury1200 Words   |  5 Pagesby life in society, authors are able to create work that speaks to their observations and views on society and its functions. In the book Fahrenheit 451, Ray Bradbury incorporated the corruption of the society in which he lived in into the dystopian society created in his book. Fahrenheit 451, a fictional book about a protagonist’s attempt to overcome a dystopian society’s corruption, was written by Ray Bradbury while living in 1950â⠂¬â„¢s America. The book focuses on themes of censorship, and illustrates

Debate 2nd Speaker LGBT Free Essays

I’m the second speaker for the proposition team and our stand is transgender should be classified as the third gender. My first point is that transgender should be given a proper recognition in the society. Let’s be honest, there’s a good chance that you have not heard of Transgender Day of Remembrance. We will write a custom essay sample on Debate 2nd Speaker LGBT or any similar topic only for you Order Now How often do we actually think about the â€Å"T† in LGBT? Over the years, there have been far too many cases of hate crimes that have been motivated by an individual’s sexual preference. Often, what prompt these crimes are motivations of fear and ignorance. Human sexuality is extremely complicated – how should one view the sexuality of a transgender person? If he or she are post-op, does that mean they’re still technically transgender? Well, one would have to say that all crimes committed against transgender men and women are motivated by homophobia (negative feelings/attitudes against LGBT). But is this necessarily the right view to view this subject? The Transgender Day of Remembrance started in the late 90s, and it is a day set aside to remember those members of the trans community who have been killed, murdered in the previous years for simply being trans or being perceived to be trans. One such case, being Rita Hester who was 34 years old when she was found dead in her apartment in 1998. This case was tragic for a number of reasons, not the least of which is the fact that it achieved less national attention than the murder of Matthew Shepard, which happened five weeks earlier (a white male). There are still many more questions that are unanswered, but what is certain is the effect these kinds of crimes have had on the LGBT community and what the lack of attention and action means. In conclusion, my team is clearly right in saying transgender should be classified as the third gender because they should be given a proper recognition in the society. How to cite Debate 2nd Speaker LGBT, Papers

Human Rights - Global Insecurity and the Law

Question: Discuss about theHuman Rights,Global Insecurity and the Law. Answer: Introduction The purpose of the essay is to identify the challenges that the government in Maldives has faced. The people of the country were focusing on the challenges that were becoming the hindrances in developing policies for safeguarding the victims. There are many issues regarding the policymaking in the country to safeguard the people from becoming the victims of various criminal activities such as, gender discrimination, domestic violence, violence on women and financial crisis (Mingst and Arregun 2013). Therefore, the study has tried to identify the problems there in implementing the policies to minimise the criminal activities. Discussion In this study, the analysis of the cases that have been conducted in the previous part of the project helped to evaluate the criminal activities in the country. These cases have helped to understand the challenges in the country while developing the policies. Therefore, the essay has analysed various cases in the country that women and normal people have faced. In the first case study, the crime regarding the gender discrimination has been analysed to shed light in the countrys policing processes to minimise the chances of crime on the people (Lutz 2016). Therefore, the government has implemented some rules and policies for the people of the country to safeguard the women from becoming victims of crimes of gender discrimination. In the second case study, it has revealed another case of crime related to the women of the country. In this case, the women are facing the problem regarding the domestic violence. Therefore, it has been analysed from the previous article that has described the case of Samiya an individual who has faced the domestic violence. Therefore, it can be said that the government was trying to implement various rules and laws for preventing the people from falling into the crime. The main issue in these cases was illiteracy. Due to this challenge, most of the people in the country were unaware about the rules and laws of governments that can protect their rights from being exploiting. As they have no idea about the laws or new rules for preventing the crimes, they are unable to implement those in their regular life in order to get rid of the same. According to Allison et al. (2012), the government of Maldives has tried to implement new laws for the citizen of the country and faced many problems to make them understand about the application of the laws. In the country, the people are facing problems regarding gender discrimination and domestic violence. However, the government was trying to implement some new laws to protect the women from becoming victims of gender discrimination and domestic violence. They have taken help from the organizations like WHO, UNICEF and UNFPA (Lazaridis 2016). These organisations have helped the country to evaluate the recent situation of crimes and to understand the level of violence in the incidents. In order to understand the level of the crimes in the country, the study of the Maldivian domestic violence has helped to change the policies of the government. Therefore, the main aim of the study is to find out the reasons for which the various case studies has been analysed. All the case studies have described one crime activity that has been held in the country mostly, which constitutes examples of violence on women. The government has presented some acts for protesting this situation but was unable to implement those acts properly due to some problems in the country. The law is there to safeguard the people from becoming victims of the crime, but there were no such proper implications for which the law can be applicable. Therefore, it was a challenge for the government of the country to set the detail analysis of the law to understand when the law can be applicable for the crime. Therefore, the country has developed the Domestic Violence Act in a way that all the ambiguity of the law would be removed and the people can implement those in their need. According to Edkins and Zehfuss (2013), the Domestic Violence Act has firstly presented the proper explanation and definition of the domestic violence and then has described the detail terminologies for the effects of the act after implementing to the criminal. Therefore, the people can understand that the act will be applicable for the acts of viole nce with respect to physical and mental torture. When women face problems in their homes regarding mental torture, physical and emotional torture or any other types of problems faced, then those activities will be considered as the domestic violence. These crimes will be punishable under the act and the victims will get proper guidance and help from the government to get justice. Therefore, in this case, the analysis of the domestic violence act has discussed been in the study to find out the challenges that the government has faced during implementing the law. Therefore, the main challenge they have faced in this case is the ambiguity of the law. The vagueness of the law was leading a misconception about the policy among the people. Therefore, the government has studied the cultural background of Maldives to understand the recent situation of the people of the country to implement proper law for their domestic environment. According to Hellum and Aasen (2013), the article has devel oped the idea about the crimes in the country from asking the women who were affected by various domestic violence and torture. There are different models for developing policing system for a country. According to Saul and Renshaw (2014), there are five steps in the policing model such as, rule of law, separation policing, democratic policing, links of human rights and governance in policing. Additionally, it can be said that the policing model can be of three types, namely democratic, totalitarian and governing. In the democratic policing model, the protection of the citizens get the foremost priority while in the totalitarian policing process the state get the priority The democratic policing process is the most suitable process that can understand the problems and issues of the people. Therefore, when a democratic policing model is followed, the policing process becomes more effective. According to this law, there is everything included under this law and the main motto of this policing process is to give protection of the human rights with the ideal of rule of law. Therefore, in order to implement this po licing process the human rights should be protected through the Magna Carta, Universal declaration of Human Rights and International treaties. This process can be applicable by covering the individual oversight, which can be accountable through police legitimacy, procedural justice and organisational justice. On the other hand, the governance policing process refers to the process where the policies are developed through some steps. The government should have to consider some factors before developing the policing process. In this process, the policy formation and implementation should be in supportive with the government. Conclusion In conclusion, it can be said that the various studies of crime cases in Maldives has exposed the situation of the people there. After evaluating all the cases it has been clearly exposed that the country is suffering from the crimes mostly on the women. There are many instances of gender discrimination in various places where the women have to face regular challenges to prove their qualities only due to the negligence to the female gender. Along with this, there was a practice of domestic violence on women where they have been suffering mentally as well as physically. Therefore, the government of Maldives has tried to implement some laws and rules to protect these victims. However, they have faced many problems during this law enforcement. In the policing process, they have to face many challenges that have been discussed in this study to get a proper knowledge of the real situation Reference List Allison, E.H., Ratner, B.D., sgrd, B., Willmann, R., Pomeroy, R. and Kurien, J., 2012. Rightsà ¢Ã¢â€š ¬Ã‚ based fisheries governance: from fishing rights to human rights.Fish and Fisheries,13(1), pp.14-29. Brogden, M. and Nijhar, P., 2013.Community policing. Routledge. Edkins, J. and Zehfuss, M., 2013.Global politics: a new introduction. Routledge. El-Horr, J. and Pande, R.P., 2016. Understanding Gender in Maldives. Fulu, E., 2013.Domestic violence in Asia: Globalization, gender and Islam in the Maldives. Routledge. Garca-Moreno, C., 2013.Global and regional estimates of violence against women: prevalence and health effects of intimate partner violence and non-partner sexual violence. World Health Organization. Hellum, A. and Aasen, H.S. eds., 2013.Women's Human Rights: CEDAW in International, Regional and National Law(Vol. 3). Cambridge University Press. Lazaridis, G., 2016.Security, insecurity and migration in Europe. Routledge. Lutz, H. ed., 2016.Migration and domestic work: A European perspective on a global theme. Routledge. Mingst, K.A. and Arregun-Toft, I.M., 2013.Essentials of International Relations: Sixth International Student Edition. WW Norton Company. Mohanty, S. and Mohanty, R.K., 2014.Community Policing as a Public Policy: Challenges and Recommendations. Cambridge Scholars Publishing. Saul, B. and Renshaw, C.M., 2014. Introduction in'Human Rights Law in Asia and the Pacific'.Human rights in asia and the Pacific Volumes.I-IV, B. Saul C. Renshaw, eds., Routledge, pp.1-21.

Step Recipe for Success free essay sample

I know the best way to grow our business is to climb with care and confidence. † †¢ With 1,240-plus Chick-fil-A restaurants in 38 states and Washington, D. C. , Chick-fil-A is the second-largest quick-service chicken restaurant chain in the nation, based on annual sales. 2. CREATE A â€Å"LOYALTY EFFECT† â€Å"Our people are the cornerstone of all that we do at Chick-fil-A. As a chain, we believe that attracting great people helps create an unforgettable experience for our customers. It requires a lot of time and effort to make sure you have the right people working the right jobs, but we believe this is time well spent. The bottom line is that our people, from our restaurant Operators to the team members they hire, enjoy their work. Fewer than five percent of our franchise Operators leave the chain in any given year. The more we can foster the feeling that we are a group of people working together, depending on each other, the more likely we are to be loyal to each other. We will write a custom essay sample on Step Recipe for Success or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Customer satisfaction is the payoff for spending the time to search for the best employees. Our restaurant team members have proven time and time again that going out of your way to make sure our customer has a pleasurable dining experience will build customer loyalty. †¢ â€Å"This loyalty effect, the full range of economic and human benefits that accrue to leaders who treat their customers, Operators, and employees in a manner worthy of their loyalty, is at the core of most of the truly successful growth companies in the world today. And there is no clearer case study of the loyalty effect than Chick-fil-A. † –Fred Reichheld, Harvard Business Review and author of The Loyalty Effect. Truett Cathy’s 5 Step Recipe for Business Success / Page 2 * Exerpts adapted from Truett Cathy’s Second Book: Eat Mor Chikin: Inspire More People (2002 Chick-fil-A, Inc. ) 3. NEVER LOSE A CUSTOMER â€Å"Ever since I was a teenager delivering newspapers (for seven straight years), I have tried not to lose a single customer. I treated each one like the most important person in the world and delivered each paper as if I were delivering it to the front door of the Governor’s mansion. The key to succeeding with a paper route and the restaurant business, I would later learn, is to take care of the customer. Whether on the paper route or in my restaurants, I have found that the most effective way of promoting my business didn’t cost me anything but a little kindness to my customers. †¢ In 1935, at age 14, Truett delivered the Atlanta Journal newspaper to residents of America’s first public housing project, Atlanta’s Techwood Homes and developed his â€Å"people first† business philosophy. Chick-fil-A’s commitment to this principle is reflected in its mission statement to â€Å"Be America’s Best Quick-Service Restaurant at Winning and Keeping Customers. † †¢ 4. PUT PRINCIPLES AND PEOPLE AHEAD OF PROFITS â€Å"I’d like to be remembered as one who kept my priorities in the right order. We live in a changing world, but we need to be reminded that the important things have not changed. I have always encouraged my restaurant Operators and team members to give back to the local community. We should be about more than just selling chicken, we should be a part of our customer’s lives and the communities in which we serve. † †¢ Through the WinShape Centre Foundation, Truett operates foster homes for more than 150 children and sponsors a summer camp for more than 1,800 children each year; in addition, he provides college scholarships for Chick-fil-A restaurant employees (more than $20 million awarded since 1973). Chick-fil-A partners with nearly 1,200 elementary schools nationwide by providing the Core Essentials Character Education Program, which teaches students one value trait each month. Additionally, Chick-fil-A restaurants are involved in the local community with activities such as blood drives, school fundraisers, family nights and children’s sports sponsorships. †¢ Truett Cathy’s 5 Step Recipe for Business Success / Page 3 5. CLOSED ON SUNDAY â€Å"I was not so committed to financial success that I was willing to abandon my principles and priorities. One of the most visible examples of this is our decision to close on Sunday. Our decision to close on Sunday was our way of honoring God and of directing our attention to things that mattered more than our business. † †¢ Chick-fil-A is the only major fast-food restaurant chain to be closed on Sundays, one of the busiest days of the week in the restaurant business. Despite being closed on Sundays, Truett Cathy has led Chick-fil-A on an unparalleled record of 38 consecutive years of sales increases, with its core free-standing restaurants achieving higher sales per unit in six days (with shorter operating hours) than most major chains in the industry.

The American Delima essays

The American Delima essays The Younger family is a sterling example of a typical black, urban, Northern United States family living in Southern Chicago subsequent to World War II. Their life is not an easy one, as they endure daily indignities and sufferings while trying to measure out their existence on a very uneven playing field. Indeed African Americans face many hardships; many of which are self-induced whilst others are imposed upon them by the dominant culture that exists. I. Pride is an expensive luxury that the Younger family seems to have an addiction to, however, it later serves as a character defining virtue that allows the Younger family to escape their current state of depravity and move into a new and better situation. A. Walter Lee Younger has a great manly pride that gets both him and his family in a great deal of trouble and creates huge turmoil within the Younger household. B Mrs. Younger holds on very tightly to her old fashioned pride and this serves to hold the family together, however in Walters case it back fires. C Benethas intellectual pride has a positive effect on daily family life and proves to be very important in the familys future aspirations of economic and social development. D The varying degrees and forms of pride in the Younger family all serve as catalyst for steamy family discussions and heated debates, however, it is the familys cultural and ethnic pride that allows them to rise out of their depravity and destitution. II. Mrs. Youngers hope is the primary reason for the familys ascension out of its viscious cycle of depravity. .A Mrs. Youngers hope was so strong and consistent in its fashion that it spread to other members of the family, serving an important purpose in saving the family from an eternal suffrage in their small two bedroom apartment. III. The differences in the stages of personal development of the many peopl...

Manging organizastion Essay Example | Topics and Well Written Essays - 2000 words - 1

Manging organizastion - Essay Example Psychology is the study of human mind and their behaviors. Without this, managers would likely confront the difficulties and dilemma in understand and predicting the responses of employees, especially in time when changes are introduced. Workers, regardless of nationalities and their personal orientations, illustrate their responses to stimulus depending on their principles, social influences, and cultures (Senaratne, et al., 2008; Kotler et al., 1979). The substances of their responses can be understood when they started articulating their position to an issue or to intervening changes (Shore, 2009). As psychology is focused on the science of human behavior, psychology offers a variety of theories that can help managers understand the considerations of human behaviors. Ajzen (1991) have pointed that human actions are governed by behavioral, normative and control beliefs. Ajzen (1991) perceived that these considerations are significant in knowing the surrounding circumstances, projects and programs when changing of workers behaviors is required (Cox & Nkomo, 1990; Senaratne & Sexton, 2008).). With sufficient knowledge on human behaviors, managers can strategically identify which and who of them can help him in introducing changes within the organization and make others follow through (Rogers & Wright, 1998). It can lessen possibility of confusing, unsubstantiated, uncontextualized and unintelligible observations. Managing an organization requires ability to predict the responses and attitudes of its personnel to proposed changes (Rogers et al., 1998; Senaratne & Sexton, 2008). Such way, manager is able to make objective and concrete analysis of situation, evaluate assumptions, objective understanding on peripheral issues and the emotional discomfort affecting them when presented to complex situations (Cox, De Cieri, & Fenwick, 1998). Through it, managers will be able to note where his technical, leadership and support are needed. While behaviors and

Developing Protocol and Training for Healthcare Professionals to Essay

Developing Protocol and Training for Healthcare Professionals to improve compliance in Patient treatment plans - Essay Example Descriptive Keywords Physician-patient relationship Patient centered care Patient compliance Patient focused approach Step Two: Library Search Library Source #1 ProQuest Medical Library Keywords Patient compliance in health care treatment plans Persistent Link provided in the database: http://library.capella.edu/login?url=http://search.proquest.com.library.capella.edu/?url=http://search.proquest.com.library.capella.edu/docview/221714386?accountid=27965 Title of the article: â€Å"5 Tips for Generating Patient Satisfaction† Author(s) of the article: Pawar, Manoj Date of the article: 2005 Citation from the library search: Pawar, Manoj (2005). 5 Tips for Generating Patient Satisfaction, Family Practice Management, Vol. 12 Issue 6, pp. 44-46 Explain the resource’s reliability: This is a Family practice management journal published bimonthly by the American Academy of Family Physicians (AAFP) which is a recognized healthcare organization within the US, with active CME (Conti nuing Medical Education) programs. Although the author of this article cites only one reference to validate the facts, but it is based on personal experience and 331 shared references confirm the journal’s reliability. Paraphrasing your source’s ideas: As research has shown communication and trust plays a major role in patient compliance. There are two roles that the medical provider plays in a patient’s healthcare. ... The business role is more like the approach of a salesman trying to make the deal. As a healthcare professional gaining your patient’s trust is the key factor, as it ensures that the patient will be consistent and adhere to treatment plans and follow advice after the real need has been identified and addressed (Manoj Pawar, June 2005). Patients’ are more than likely to fall in line when the medical provider builds a relationship based on mutual trust and understanding. A medical provider will gain a patients’ trust when interest is shown in their goals and values. Become a good listener and refrain from dominating conversations during patients’ visits. (Manoj Pawar). Direct Quote â€Å"The physician has to recognize the opportunity for intervention, reframe it in a way that makes it meaningful to the patient, and generate a sufficient sense of urgency to compel the patient to take action†, (p.1). Step Three: Internet Search Internet Source #1 Which search engine did you use? www.google.com Your keyword for this search: Patient focused approach Result URL for the location of your source: http://chestjournal.chestpubs.org/content/130/1_suppl/73S.full Title of the article: â€Å"Patient-Focus Care* Using the Right Tools† Author of the article: Richard S. Irwin, MD, FCCP; and Naomi D. Richardson, MSc, MBA Date of the article: July 2006 Explain the resource’s reliability: This article appears reliable as it is from a recognized peer reviewed and prestigious journal. This article had 28 references from other prestigious journals and a wide variety of areas in medical research. This is why the reliability is high. Paraphrasing your source’s ideas: The article by Richard S.

The Different Types And Effects Of Pollution

The Different Types And Effects Of Pollution Pollution is the beginning of a waste into the atmosphere making it impossible to make life on earth possible to sustain. Pollution is the introduction of a contaminant into the environment. It is created mostly by human actions, but can also be a result of natural disasters. Pollution has a detrimental effect on any living organism in an environment, making it virtually impossible to sustain life. Pollution harms the Earths environment and its people in many ways. Presence of matter (gas, liquid, solid) or energy (heat, noise, radiation) whose nature, location, or quantity directly or indirectly alters characteristics or processes of any part of the environment, and causes (or has the potential to cause) damage to the condition, health, safety, or welfare of animals, humans, plants, or property. The introduction of contaminants into a natural environment that causes instability, disorder, harm or discomfort to the ecosystem i.e. Physical systems or living organisms. Pollution can take the form of chemical substances or energy, such as noise, heat, or light. Pollutants, the elements of pollution, can be foreign substances or energies, or naturally occurring; when naturally occurring, they are considered contaminants when they exceed natural levels. Pollution is often classed as point source or nonpoint source pollution. There are two types of the cause of pollution, natural and man-made. Natural pollution occurs naturally and wont cause excessive harm to our lives due to its regeneration ability. While the man-made pollution is caused by human activities, and hard to get rid of. The backbones of man-made pollution are human population and technology. Naturally human needs contact to the environment, we get resources from nature. This is for the sake of living. By the increase of human population, the contact is getting more intensive, because needs are increasing. And by the findings and development of new technologies, human can apply them to get the resources. And its common that new technologies would bring their respective side effects besides their advantages. TYPES OF POLLUTION AIR POLLUTION WATER POLLUTION NOISE POLLUTION LIGHT POLLUTION LAND POLLUTION MARINE POLLUTION THERMAL POLLUTION SHIP POLLUTION RADIATION POLLUTION AIR POLLUTION Air pollution is the accumulation of hazardous substances into the atmosphere that danger human life and other living matter. Air pollution is the introduction of chemicals, particulate matter, or biological materials that cause harm or discomfort to humans or other living organisms, or damages the natural environment into the atmosphere. The atmosphere is a complex dynamic natural gaseous system that is essential to support life on planet Earth. Stratospheric ozone depletion due to air pollution has long been recognized as a threat to human health as well as to the Earths ecosystems. Air is the ocean we breathe. Air supplies us with oxygen which is essential for our bodies to live. Air is 99.9% nitrogen, oxygen, water vapor and inert gases. Human activities can release substances into the air, some of which can cause problems for humans, plants, and animals.There are several main types of pollution and well-known effects of pollution which are commonly discussed. These include smog, acid rain, the greenhouse effect, and holes in the ozone layer. Each of these problems has serious implications for our health and well-being as well as for the whole environment. This type of pollution is sometimes referred to as black carbon pollution. The exhaust from burning fuels in automobiles, homes, and industries is a major sourc e of pollution in the air. Some authorities believe that even the burning of wood and charcoal in fireplaces and barbeques can release significant quanitites of soot into the air. Another type of pollution is the release of noxious gases, such as sulfur dioxide, carbon monoxide, nitrogen oxides, and chemical vapors. These can take part in further chemical reactions once they are in the atmosphere, forming smog and acid rain. Major primary pollutants produced by human activity include: Sulfur oxides (SOx) Sulfur dioxide is a chemical compound with the formula SO2. SO2 is produced by volcanoes and in various industrial processes. Since coal and petroleum often contain sulfur compounds, their combustion generates sulfur dioxide. Nitrogen oxides (NOx) Nitrogen dioxide are emitted from high temperature combustion. Nitrogen dioxide is the chemical compound with the formula NO2. It is one of the several nitrogen oxides. This reddish-brown toxic gas has a characteristic sharp, biting odor. NO2 is one of the most prominent air pollutants. Carbon monoxide It is a colourless, odourless, non-irritating but very poisonous gas. It is a product by incomplete combustion of fuel such as natural gas, coal or wood. Vehicular exhaust is a major source of carbon monoxide. Carbon dioxide (CO2) It is a greenhouse gas which is emitted from combustion but is also a gas vital to living organisms. It is a natural gas in the atmosphere. Volatile organic compounds VOCs are an important outdoor air pollutant. In this field they are often divided into the separate categories of methane (CH4) and non-methane (NMVOCs). Methane is an extremely efficient greenhouse gas which contributes to enhanced global warming. Other hydrocarbon VOCs are also significant greenhouse gases via their role in creating ozone and in prolonging the life of methane in the atmosphere, although the effect varies depending on local air quality. Toxic metals- such as lead, cadmium and copper. Chlorofluorocarbons (CFCs) It is harmful to the ozone layer emitted from products currently banned from use. Ammonia (NH3) -Ammonia is emitted from agricultural processes. Ammonia is a compound with the formula NH3. It is normally encountered as a gas with a characteristic pungent odor. Ammonia contributes significantly to the nutritional needs of terrestrial organisms by serving as a precursor to foodstuffs and fertilizers. Ammonia, either directly or indirectly, is also a building block for the synthesis of many pharmaceuticals. Although in wide use, ammonia is both caustic and hazardous. Odors such as from garbage, sewage, and industrial processes Radioactive pollutants which are produced by nuclear explosions, war explosives, and natural processes such as the radioactive decay of radon. Secondary pollutants include: Smog is a kind of air pollution; the word smog is a portmanteau of smoke and fog. Classic smog results from large amounts of coal burning in an area caused by a mixture of smoke and sulfur dioxide. Modern smog does not usually come from coal but from vehicular and industrial emissions that are acted on in the atmosphere by sunlight to form secondary pollutants that also combine with the primary emissions to form photochemical smog. Photochemical and chemical reactions involving it drive many of the chemical processes that occur in the atmosphere by day and by night. At abnormally high concentrations brought about by human activities (largely the combustion of fossil fuel), it is a pollutant, and a constituent of smog. Peroxyacetyl nitrate (PAN) similarly formed from NOx and VOCs. Minor air pollutants include: A large number of minor hazardous air pollutants. Some of these are regulated in USA under the Clean Air Act and in Europe under the Air Framework Directive. A variety of persistent organic pollutants, which can attach to particulate matter. Persistent organic pollutants (POPs) are organic compounds that are resistant to environmental degradation through chemical, biological, and photolytic processes. Because of this, they have been observed to persist in the environment, to be capable of long-range transport, bioaccumulate in human and animal tissue, biomagnify in food chains, and to have potential significant impacts on human health and the environment. SOURCES OF AIR POLLUTION Anthropogenic sources (human activity) mostly related to burning different kinds of fuel Stationary Sources include smoke stacks of power plants, manufacturing facilities (factories) and waste incinerators, as well as furnaces and other types of fuel-burning heating devices Mobile Sources include motor vehicles, marine vessels, aircraft and the effect of sound etc. Fumes from paint, hair spray, varnish, aerosol sprays and other solvents Waste deposition in landfills, which generate methane. Methane is not toxic; however, it is highly flammable and may form explosive mixtures with air. Methane is also an asphyxiant and may displace oxygen in an enclosed space. Asphyxia or suffocation may result if the oxygen concentration is reduced to below 19.5% by displacement. Military, such as nuclear weapons, toxic gases, germ warfare and rocketry Natural sources Dust from natural sources, usually large areas of land with little or no vegetation. Methane, emitted by the digestion of food by animals, for example cattle. Radon gas from radioactive decay within the Earths crust. Radon is a colorless, odorless, naturally occurring, radioactive noble gas that is formed from the decay of radium. It is considered to be a health hazard. Radon gas from natural sources can accumulate in buildings, especially in confined areas such as the basement and it is the second most frequent cause of lung cancer, after cigarette smoking. Smoke and carbon monoxide from wildfires. Volcanic activity, which produce sulfur, chlorine, and ash particulates. HOW TO CONTROL AIR POLLUTION The following items are commonly used as pollution control devices by industry or transportation devices. They can either destroy contaminants or remove them from an exhaust stream before it is emitted into the atmosphere. Particulate control Mechanical collectors Electrostatic precipitators An electrostatic precipitator (ESP), or electrostatic air cleaner is a particulate collection device that removes particles from a flowing gas (such as air) using the force of an induced electrostatic charge. Electrostatic precipitators are highly efficient filtration devices that minimally impede the flow of gases through the device, and can easily remove fine particulate matter such as dust and smoke from the air stream. Baghouses These are designed to handle heavy dust loads, a dust collector consists of a blower, dust filter, a filter-cleaning system, and a dust receptacle or dust removal system Particulate scrubbers Wet scrubber is a form of pollution control technology. The term describes a variety of devices that use pollutants from a furnace flue gas or from other gas streams. In a wet scrubber, the polluted gas stream is brought into contact with the scrubbing liquid, by spraying it with theliquid, by forcing it through a pool of liquid, or by some other contact method, so as to remove the pollutants. Scrubbers Baffle spray scrubber Cyclonic spray scrubber Mechanically aided scrubber Spray tower Wet scrubber NOx control Low NOx burners Selective catalytic reduction Selective non-catalytic reduction NOx scrubbers Catalytic converter Acid Gas/SO2 control Wet scrubbers Dry scrubbers Dont smoke Keep your car maintenance up-to-date Dont buy products that come in aerosol spray cans Avoid using lighter fluid when barbecuing outside When you drive accelerate slowly and use cruise control Always replace your cars air filter Use a push or electric lawnmower rather than a gas-powered one Dont use harsh chemical cleaners that can emit fumes Inspect your gas appliances and heaters regularly Facts about Air Pollution Almost 232 million different types of vehicles are driven by U.S. citizens every day, adding greenhouse gases into the air. U.S. vehicle emissions contribute 45% to global warming The average adult consumes 3,000 gallons of polluted air every day Vehicle exhaust contributes to 60% of carbon monoxide emissions in the U.S. and up to 95% in large cities Every year 335,000 Americans die of lung cancer, which is a direct result of air pollution SOURCES OF AIR POLLUTION Some of the main contributors to water pollution are: Factories Refineries Waste treatment facilities Mining Pesticides, herbicides and fertilizers Human sewage Oil spills Failing septic systems Soap from washing your car Oil and antifreeze leaking from cars Household chemicals Animal waste WATER POLLUTION Water pollution is the introduction of chemical, biological and physical matter into large bodies of water that degrade the quality of life that lives in it and consumes it. Oil spills, household chemicals, pesticides and fertilizers are the major sources of water pollution. The best way to prevent water pollution is to not throw trash and other harmful chemicals into our water supplies because it causes harm to the rivers and lakes. Water pollution affects plants and organisms living in these bodies of water; and, in almost all cases the effect is damaging not only to individual species and populations, but also to the natural biological communities. Water pollution occurs when pollutants are discharged directly or indirectly into water bodies without adequate treatment to remove harmful compounds. Water pollution is a major problem in the global context. It has been suggested that it is the leading worldwide cause of deaths and diseases, and that it accounts for the deaths of more than 14,000 people daily. An estimated 700 million Indians have no access to a proper toilet, and 1,000 Indian children die of diarrheal sickness every day. Some 90% of Chinas cities suffer from some degree of water pollution, and nearly 500 million people lack access to safe drinking water. In addition to the acute problems of water pollution in developing countries, industrialized countries continue to struggle with pollution problems as well. In the most recent national report on water quality in the United States, 45 percent of assessed stream miles, 47 percent of assessed lake acres, and 32 percent of assessed bay and estuarine square miles were c lassified as polluted. Facts about Water Pollution Over two-thirds of U.S. estuaries and bays are severely degraded because of nitrogen and phosphorous pollution Every year almost 25% of U.S. beaches are closed at least once because of water pollution Over 73 different kinds of pesticides have been found in the groundwater that we eventually use to drink 1.2 trillion gallons of sewage, stormwater and industrial waste are discharged into U.S. waters every year 40% of U.S. rivers are too polluted for aquatic life to survive Americans use over 2.2 billion pounds of pesticides every year, which eventually washes into our rivers and lakes How to Prevent Water Pollution The best way to prevent water pollution is to not throw trash and other harmful chemicals into our water supplies. Here are a few more ways you can prevent water pollution: Wash your car far away from any storm water drains Dont throw trash, chemicals or solvents into sewer drains Inspect your septic system every 3-5 years Avoid using pesticides and fertilizers that can run off into water systems Sweep your driveway instead of hosing it down Always pump your waste-holding tanks on your boat Use non-toxic cleaning materials Clean up oil and other liquid spills with kitty litter and sweet them up Dont wash paint brushes in the sink NOISE POLLUTION Noise pollution (or environmental noise) is displeasing human, animal or machine-created sound that disrupts the activity or balance of human or animal life. The word noise comes from the Latin word nauseas, meaning seasickness. The source of most outdoor noise worldwide is mainly construction and transportation systems, including motor vehicle noise, aircraft noise and rail noise. Poor urban planning may give rise to noise pollution, since side-by-side industrial and residential buildings can result in noise pollution in the residential area. Indoor and outdoor noise pollution sources include car alarms, emergency service sirens, mechanical equipment, fireworks, compressed air horns, grounds keeping equipment, barking dogs, appliances, lighting hum, audio entertainment systems, electric megaphones, and loud people. The fact that you cant see, taste or smell it may help explain why it has not received as much attention as other types of pollution, such as air pollution, or water pollution. The air around us is constantly filled with sounds, yet most of us would probably not say we are surrounded by noise. Though for some, the persistent and escalating sources of sound can often be considered an annoyance. Th is annoyance can have big danger. MITIGATION AND CONTROL FOR NOISE POLLUTION Here are a variety of strategies for mitigating roadway noise including: use of noise barriers, limitation of vehicle speeds, alteration of roadway surface texture, limitation of heavy vehicles, use of traffic controls that smooth vehicle flow to reduce braking and acceleration, and tire design. An important factor in applying these strategies is a computer model for roadway noise, that is capable of addressing local topography, meteorology, traffic operations and hypothetical mitigation. Costs of building-in mitigation can be modest, provided these solutions are sought in the planning stage of a roadway project. Aircraft noise can be reduced to some extent by design of quieter jet engines, which was pursued vigorously in the 1970s and 1980s. This strategy has brought limited but noticeable reduction of urban sound levels. Reconsideration of operations, such as altering flight paths and time of day runway use, has demonstrated benefits for residential populations near airports. FAA sponsored residential retrofit (insulation) programs initiated in the 1970s has also enjoyed success in reducing interior residential noise in thousands of residences across the United States. Exposure of workers to Industrial noise has been addressed since the 1930s. Changes include redesign of industrial equipment, shock mounting assemblies and physical barriers in the workplace. Noise Free America, a national anti-noise pollution organization, regularly lobbies for the enforcement of noise ordinances at all levels of government. LIGHT POLLUTION The International Dark-Sky Association (IDA) defines light pollution as: Any adverse effect of artificial light including sky glow, glare, light trespass, light clutter, decreased visibility at night, and energy waste. Such an approach confuses the cause and its result, however. Pollution is the adding-of/added light itself, in analogy to added sound, CO2 etc. Adverse consequences are multiple, some of them may be not known yet. Real definitions are to be, therefore, like: Alteration of natural light levels in the outdoor environment owing to artificial light sources. Light pollution is the alteration of light levels in the outdoor environment (from those present naturally) due to man-made sources of light. Indoor light pollution is such alteration of light levels in the indoor environment due to sources of light, which compromises human health. Light pollution is the introduction by humans, directly or indirectly, of artificial light into the environment. In spite of the scientific approach, The U.S. National Park Service, whose Night Sky Team determined that almost every park that it surveyed has noticeable light pollution, defines the term still as: Principally, the illumination of the night sky caused by artificial light sources, decreasing the visibility of stars and other natural sky phenomena. Also includes other incidental or obtrusive aspects of outdoor lighting such as glare, trespass into areas not needing lighting, use in areas where or at times when lighting is not needed, and disturbance of the natural nighttime landscape. Light pollution obscures the stars in the night sky for city dwellers, interferes with astronomical observatories, and, like any other form of pollution, disrupts ecosystems and has adverse health effects. Light pollution can be divided into two main types: (1) annoying light that intrudes on an otherwise natural or low-light setting (2) excessive light (generally indoors) that leads to discomfort and adverse health effects. Since the early 1980s, a global dark-sky movement has emerged, with concerned people campaigning to reduce the amount of light pollution. Light pollution is a side effect of industrial civilization. Its sources include building exterior and interior lighting, advertising, commercial properties, offices, factories, streetlights, and illuminated sporting venues. WAYS TO REDUCE LIGHT POLLUTION Reducing light pollution implies many things, such as reducing sky glow, reducing glare, reducing light trespass, and reducing clutter. The method for best reducing light pollution, therefore, depends on exactly what the problem is in any given instance. Possible solutions include: Utilizing light sources of minimum intensity necessary to accomplish the lights purpose. Turning lights off using a timer or occupancy sensor or manually when not needed. Improving lighting fixtures, so that they direct their light more accurately towards where it is needed, and with less side effects. Adjusting the type of lights used, so that the light waves emitted are those that are less likely to cause severe light pollution problems. Evaluating existing lighting plans, and re-designing some or all of the plans depending on whether existing light is actually needed. LAND POLLUTION Land pollution is pollution of the Earths natural land surface by industrial, commercial, domestic and agricultural activities. Land pollution is the degradation of Earths land surfaces often caused by human activities and their misuse of land resources. It occurs when waste is not disposed properly. Health hazard disposal of urban and industrial wastes, exploitation of minerals, and improper use of soil by inadequate agricultural practices are a few factors. Urbanization and industrialization are major causes of land pollution. The Industrial Revolution set a series of events into motion which destroyed natural habitats and polluted the environment, causing diseases in both humans and other species of animals. SOURCES OF LAND POLLUTION Some of the main contributors to land pollution are: Chemical and nuclear plants Industrial factories Oil refineries Human sewage Oil and antifreeze leaking from cars Mining Littering Overcrowded landfills Deforestation Construction debris FACTS ABOUT LAND POLLUTION Every year one American produces over 3285 pounds of hazardous waste Land pollution causes us to lose 24 billion tons of top soil every year Americans generate 30 billion foam cups, 220 million tires and 1.8 billion disposable diapers every year We throw away enough trash every day to fill 63,000 garbage trucks Every day Americans throw away 1 million bushels of litter out their car window Over 80% of items in landfills can be recycled, but theyre not How to Prevent Land Pollution The best way to prevent land pollution is to recycle. Here are a few other ways you can reduce land pollution: Reuse any items that you can Buy biodegradable products Store all liquid chemicals and waste in spill-proof containers Eat organic foods that are grown without pesticides Dont use pesticides Use a drip tray to collect engine oil Buy products that have little packaging Dont dump motor oil on the ground MARINE POLLUTION Marine pollution occurs when harmful effects, or potentially harmful effects, can result from the entry into the ocean of chemicals, particles, industrial, agricultural and residential waste, noise, or the spread of invasive organisms. Most sources of marine pollution are land based. The pollution often comes from nonpoint sources such as agricultural runoff and windblown debris. Many potentially toxic chemicals adhere to tiny particles which are then taken up by plankton and benthos animals, most of which are either deposit or filter feeders. In this way, the toxins are concentrated upward within ocean food chains. Many particles combine chemically in a manner highly depletive of oxygen, causing estuaries to become anoxic. When pesticides are incorporated into the marine ecosystem, they quickly become absorbed into marine food webs. Once in the food webs, these pesticides can cause mutations, as well as diseases, which can be harmful to humans as well as the entire food web. Toxic metals can also be introduced into marine food webs. These can cause a change to tissue matter, biochemistry, behaviour, reproduction, and suppress growth in marine life. Also, many animal feeds have a high fish meal or fish hydrolysate content. In this way, marine toxins can be transferred to land animals, and appear later in meat and dairy products. TERMAL POLLUTION Thermal pollution is the degradation of water quality by any process that changes ambient water temperature. A common cause of thermal pollution is the use of water as a coolant by power plants and industrial manufacturers. When water used as a coolant is returned to the natural environment at a higher temperature, the change in temperature (a) Decreases oxygen supply (b) Affects ecosystem composition. SHIP POLLUTION Ship pollution is the pollution of air and water by shipping. It is a problem that has been accelerating as trade has become increasingly globalized, posing an increasing threat to the worlds oceans and waterways as globalization continues. RADIATION POLLUTION Radiation pollution is any form of ionizing or no ionizing radiation that results from human activities. The most well-known radiation results from the detonation of nuclear devices and the controlled release of energy by nuclear-power generating plants (see nuclear energy). Other sources of radiation include spent-fuel reprocessing plants, by-products of mining operations, and experimental research laboratories. Increased exposure to medical X rays and to radiation emissions from microwave ovens and other household appliances, although of considerably less magnitude, all constitute sources of environmental radiation. Public concern over the release of radiation into the environment greatly increased following the disclosure of possible harmful effects to the public from nuclear weapons testing, the accident (1979) at the Three Mile Island nuclear-power generating plant near Harrisburg, Pa., and the catastrophic 1986 explosion at Chernobyl, a Soviet nuclear power plant. In the late 1980s, revelations of major pollution problems at U.S. nuclear weapons reactors raised apprehensions even higher. REFRENCES Pollution causes effect and control By Roy M .Harrison Air Pollution By Jeremy Coils Global effect of environmental pollution By Siegfied Fred Singer Water Wars By Vandana Shiva Pollution By Christiane Dorion www.google.com Wikipedia.org

Part Seven Chapter 1

Relief of Poverty †¦ 13.5 Gifts to benefit the poor †¦ are charitable, and a gift for the poor is charitable even if it happens incidentally to benefit the rich †¦ Charles Arnold-Baker Local Council Administration, Seventh Edition Nearly three weeks after the sirens had wailed through sleepy Pagford, on a sunny morning in April, Shirley Mollison stood alone in her bedroom, squinting at her reflection in the mirrored wardrobe. She was making final adjustments to her dress before her now-daily drive to South West General. The belt buckle slid up a hole tighter than it had done a fortnight ago, her silver hair was in need of a trim and her grimace against the sunshine blazing into the room could have been a simple expression of her mood. When Miles accompanied her to the hospital, she could let him do all the talking to Howard, which he did, keeping up a steady monologue of Pagford news. She felt so much better – both more visible and more protected – with tall Miles walking beside her down the chilly corridors. He chatted genially to the nurses, and handed her in and out of the car, and restored to her the sense of being a rare creature, worthy of care and protection. But Miles could not come every day, and to Shirley's profound irritation he kept deputizing Samantha to accompany her. This was not the same thing at all, even though Samantha was one of the few who managed to bring a smile to Howard's purple vacant face. Nobody seemed to realize how dreadful the silence was at home either. When the doctors had told the family that recuperation would take months, Shirley had hoped that Miles would ask her to move into the spare room of the big house in Church Row, or that he might stay over, from time to time, in the bungalow. But no: she had been left alone, quite alone, except for a painful three-day period when she had played hostess to Pat and Melly. I'd never have done it, she reassured herself, automatically, in the silent night, when she could not sleep. I never really meant to. I was just upset. I'd never have done it. She had buried Andrew's EpiPen in the soft earth beneath the bird table in the garden, like a tiny corpse. She did not like knowing it was there. Some dark evening soon, the night before refuse-collection day, she would dig it up again and slip it into a neighbour's bin. Howard had not mentioned the needle to her or to anyone. He had not asked her why she had run away when she saw him. Shirley found relief in long rattling streams of invective, directed at the people who had, in her stated opinion, caused the catastrophe that had fallen on her family. Parminder Jawanda was the first of these, naturally, for her callous refusal to attend Howard. Then there were the two teenagers who, through their vile irresponsibility, had diverted the ambulance that might have reached Howard sooner. The latter argument was perhaps a little weak, but it was the enjoyable fashion to denigrate Stuart Wall and Krystal Weedon, and Shirley found plenty of willing listeners in her immediate circle. What was more, it had transpired that the Wall boy had been the Ghost of Barry Fairbrother all along. He had confessed to his parents, and they had personally telephoned the victims of the boy's spite to apologize. The Ghost's identity had leaked swiftly into the wider community, and this, coupled with the knowledge that he had been jointly responsible for the drowning of a three-year-old child, made abuse of Stuart both a duty and a pleasure. Shirley was more vehement in her comments than anybody. There was a savagery in her denunciations, each of them a little exorcism of the kinship and admiration she had felt for the Ghost, and a repudiation of that awful last post which nobody else, as yet, had admitted to seeing. The Walls had not telephoned Shirley to apologize, but she was constantly primed, in case the boy should mention it to his parents, or in case anybody should bring it up, to deliver a final crushing blow to Stuart's reputation. ‘Oh yes, Howard and I know all about it,' she planned to say, with icy dignity, ‘and it's my belief that the shock caused his heart attack.' She had actually practised saying this aloud in the kitchen. The question of whether Stuart Wall had really known something about her husband and Maureen was less urgent now, because Howard was patently incapable of shaming her in that way again, and perhaps never would be, and nobody seemed to be gossiping. And if the silence she offered Howard, when she was unavoidably alone with him, was tinged with a sense of grievance on both sides, she was able to face the prospect of his protracted incapacitation and absence from the house with more equanimity than she might have thought possible three weeks previously. The doorbell rang and Shirley hurried to open it. Maureen was there, hobbling on ill-advised high heels, garish in bright aquamarine. ‘Hello, dear, come in,' said Shirley. ‘I'll get my bag.' ‘They're saying people got up a collection,' said Maureen, brimful of gossip that Shirley had somehow missed, in her endless back and forward trips to the hospital. ‘Don't ask me who. Anyway, I wouldn't have thought the family would want it right by the river, would you?' (The dirty and foul-mouthed little boy, of whose existence few had been aware, and of whom nobody but his mother and sister had been especially fond, had undergone such a transformation in Pagford's collective mind by his drowning, that he was spoken of everywhere as a water baby, a cherub, a pure and gentle angel whom all would have embraced with love and compassion, if only they could have saved him. But the needle and the flame had had no transformative effect upon Krystal's reputation; on the contrary, they had fixed her permanently in the mind of Old Pagford as a soulless creature whose pursuit of what the elderly liked to call kicks had led to the death of an innocent child.) Shirley was pulling on her coat. ‘You realize, I actually saw them that day?' she said, her cheeks turning pink. ‘The boy bawling by one clump of bushes, and Krystal Weedon and Stuart Wall in another – ‘ ‘Did you? And were they really †¦?' asked Maureen avidly. ‘Oh yes,' said Shirley. ‘Broad daylight. Open air. And the boy was right by the river when I saw him. A couple of steps and he'd have been in.' Something in Maureen's expression stung her. ‘I was hurrying,' said Shirley with asperity, ‘because Howard had said he was feeling poorly and I was worried sick. I didn't want to go out at all, but Miles and Samantha had sent Lexie over – I think, if you want my honest opinion, they'd had a row – and then Lexie wanted to visit the cafe – I was absolutely distracted, and all I could think was, I must get back to Howard †¦ I didn't actually realize what I'd seen until much later †¦ and the dreadful thing,' said Shirley, her colour higher than ever, and returning again to her favourite refrain, ‘is that if Krystal Weedon hadn't let that child wander off while she was having her fun in the bushes, the ambulance would have reached Howard so much more quickly. Because, you know, with two of them coming †¦ things got confu – ‘ ‘That's right,' said Maureen, interrupting as they moved out towards the car, because she had heard all this before. ‘You know, I can't think why they're having the service here in Pagford †¦' She longed to suggest that they drive past the church on the way to the hospital – she had a craving to see what the Weedon family looked like en masse, and to glimpse, perhaps, that degenerate junkie mother – but could think of no way to frame the request. ‘You know, there's one comfort, Shirley,' she said, as they set off for the bypass. ‘The Fields are as good as gone. That must be a comfort to Howard. Even if he can't attend council for a while, he got that done.' Andrew Price was speeding down the steep hill from Hilltop House, with the sun hot on his back and the wind in his hair. His week-old shiner had turned yellow and green, and looked, if possible, even worse than it had when he had turned up at school with his eye almost closed. Andrew had told the teachers who enquired that he had fallen off his bike. It was now the Easter holidays, and Gaia had texted Andrew the previous evening to ask whether he would be going to Krystal's funeral the next day. He had sent an immediate ‘yes', and was now dressed, after much deliberation, in his cleanest jeans and a dark grey shirt, because he did not own a suit. He was not very clear why Gaia was going to the funeral, unless it was to be with Sukhvinder Jawanda, to whom she seemed to cling more fondly than ever, now that she was moving back to London with her mother. ‘Mum says she should never have come to Pagford,' Gaia had told Andrew and Sukhvinder happily, as the three of them sat on the low wall beside the newsagent's at lunchtime. ‘She knows Gavin's a total twat.' She had given Andrew her mobile number and told him that they would go out together when she came to Reading to see her father, and even mentioned, casually, taking him to see some of her favourite places in London, if he visited. She was showering benefits around her in the manner of a demob-happy soldier, and these promises, made so lightly, gilded the prospect of Andrew's own move. He had greeted the news that his parents had had an offer on Hilltop House with at least as much excitement as pain. The sweeping turn into Church Row, usually made with an uplift of spirits, dampened them. He could see people moving around in the graveyard, and he wondered what this funeral was going to be like, and for the first time that morning thought of Krystal Weedon in more than the abstract. A memory, long buried in the deepest recesses of his mind, came back to him, of that time in the playground at St Thomas's, when Fats, in a spirit of disinterested investigation, had handed him a peanut hidden inside a marshmallow †¦ he could still feel his burning throat closing inexorably. He remembered trying to yell, and his knees giving way, and the children all around him, watching with a strange, bloodless interest, and then Krystal Weedon's raucous scream. ‘Andiprice iz ‘avin' a ‘lurgycacshun!' She had run, on her stocky little legs, all the way to the staff room, and the headmaster had snatched Andrew up and sprinted with him to the nearby surgery, where Dr Crawford had administered adrenalin. She was the only one who had remembered the talk that their teacher had given the class, explaining Andrew's life-threatening condition; the only one to recognize his symptoms. Krystal ought to have been given a gold merit star, and perhaps a certificate at assembly as Pupil of the Week, but the very next day (Andrew remembered it as clearly as his own collapse) she had hit Lexie Mollison so hard in the mouth that she had knocked out two of Lexie's teeth. He wheeled Simon's bike carefully into the Walls' garage, then rang the doorbell with a reluctance that had never been there before. Tessa Wall answered, dressed in her best grey coat. Andrew was annoyed with her; it was down to her that he had a black eye. ‘Come in, Andy,' said Tessa, and her expression was tense. ‘We'll just be a minute.' He waited in the hallway, where the coloured glass over the door cast its paintboxy glow on the floorboards. Tessa marched into the kitchen, and Andrew glimpsed Fats in his black suit, crumpled up in a kitchen chair like a crushed spider, with one arm over his head, as if he were fending off blows. Andrew turned his back. The two boys had had no communication since Andrew had led Tessa to the Cubby Hole. Fats had not been to school for a fortnight. Andrew had sent a couple of texts, but Fats had not replied. His Facebook page remained frozen as it had been on the day of Howard Mollison's party. A week ago, without warning, Tessa had telephoned the Prices, told them that Fats had admitted to having posted the messages under the name The_Ghost_of_Barry_Fairbrother, and offered her deepest apologies for the consequences they had suffered. ‘So how did he know I had that computer?' Simon had roared, advancing on Andrew. ‘How did fucking Fats Wall know I did jobs after-hours at the printworks?' Andrew's only consolation was that if his father had known the truth, he might have ignored Ruth's protests and continued to pummel Andrew until he was unconscious. Why Fats had decided to pretend he had authored all the posts, Andrew did not know. Perhaps it was Fats' ego at work, his determination to be the mastermind, the most destructive, the baddest of them all. Perhaps he had thought he was doing something noble, taking the fall for both of them. Either way, Fats had caused much more trouble than he knew; he had never realized, thought Andrew, waiting in the hall, what it was like to live with a father like Simon Price, safe in his attic room, with his reasonable, civilized parents. Andrew could hear the adult Walls talking in quiet voices; they had not closed the kitchen door. ‘We need to leave now,' Tessa was saying. ‘He's got a moral obligation and he's going.' ‘He's had enough punishment,' said Cubby's voice. ‘I'm not asking him to go as a – ‘ ‘Aren't you?' said Cubby sharply. ‘For God's sake, Tessa. D'you think they'll want him there? You go. Stu can stay here with me.' A minute later Tessa emerged from the kitchen, closing the door firmly behind her. ‘Stu isn't coming, Andy,' she said, and he could tell that she was furious about it. ‘I'm sorry about that.'

Customer Service Essay

1. Organisations that intend to be successful need to design products, services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality, time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those who do not use market research as a business tool. Data received from the market research records that have been collected from any market research including surveys, questionnaires, focus groups or simply speaking with customers, are drawn upon to ensure the organisation achieves quality, time and cost specifications as per the customer’s requirements. For example, the Mining Village I currently work at have designed a total accommodation bundle for its clients. Each room is equipped with Wi-Fi, a Smart TV, air conditioning, refrigerator and advanced security systems. After a hard day’s work guests can unwind around the fireplace, watch a movie in the cinema, socialise in the Tavern and recreational room or work out at the gymnasium, pool or tennis court before sitting down to a meal in the restaurant. The cost of the bundles includes 3 meals a day plus use of the facilities as mentioned above. The Owner of the Village, has done market research with Companies who would require accommodation in the area with the Coal Steam and Gas development in the Area. They drew down on the information received and purposely built the accommodation to house those working in the area. The market research provided a edge to the company over the Hotels in the area, as the Village supplied everything the market were after. 2. What monitoring and evaluation procedures might be followed to ensure that the organisation keeps up with changes in customer needs and in market conditions, obtains and distributes resources appropriately and is able to consistently meet product quality and delivery standards? Monitoring and evaluation procedures are important to keep up with changes in customer needs and in market conditions. They ensure the organisation  obtains and distributes resources appropriately, and constantly meets product quality and delivery standards. Monitoring and evaluation procedures include interviewing and communicating with customer regularly, as market conditions and customer needs often change. It is important to find out their priorities, likes, dislikes and purchasing intentions, demographics and psychographics. Procedures also include measuring progress against the organisations vision, its goals, and its predetermined performance expectations and quality standards. KPIS and KRAs should be monitored as they provide measurement criteria. Data should be compared with the forecasted or expected performance, and measured against the organisational goals and against the individual, team/section/division and organisational KPI’s. Customer feedback is vital and can be collected through customer surveys, product testing, focus groups or simply speaking with the customers during sales transactions. Speaking with sales staff is also important, as they are the ones who deal with the customer’s every day. They are able to directly observe customer responses to products and to the service they receive. 3. How can customer feedback be collected and used and why is it necessary to consult with customers (internal and external) and with other stakeholders when monitoring and assessing the organisations progress toward achieving quality targets? Customer feedback should be collected and used to investigate and identify target markets, current and emerging needs, satisfaction levels and complaints. The ways you can collect feedback are through formal surveys including mail, email and phone, questionnaires, focus groups, speaking with customer service operators and speaking to customers while they shop or customer feedback forms. It is necessary to consult with customers and other stakeholders to identify progress towards the results, the likelihood of receiving the results towards quality targets and the impact of work against the targets.  Consulting with customers and stakeholders helps to keep the work on track, and can let you know if things are going according to plan. For example The Old Spaghetti Factory has Customer Feedback forms on their dining tables. Customers are able to fill in a feedback form to comment on customer service quality, food quality, speed of service and the dining experience overall. By collecting the feedback forms the managers are able to see if the team is performing up the standard the organisation is aiming for. 4. Within the organisation there will be groups of people or teams which work toward goal achievement. How can managers and supervisors ensure that team members have the skills needed to communicate effectively with customers and to provide excellent customer service? How might they assist colleagues in overcoming difficulties with meeting customer service standards? Managers and supervisors need to ensure that team members have to skills needed to communicate effectively with customers and to provide quality customer service. For this to be done, the managers and supervisors themselves need to have a clear understanding of the goals and objectives the organisation is trying to achieve in relation to customer service standards. They need to be able to help team members understand and act towards meeting those requirements. Managers and supervisors also need to be able to communicate well with team members. To ensure the employees are fulfilling the customer service requirements of the organisation, the manager or supervisor need to make sure the team members know how the organisation expects is employees to behave and what the organisation expects the team members to achieve in the workplace. Their performance should be measured and adjusted according to the organisations goals. To assist their colleagues, if they required assistance in overcoming difficulties in customer service standards, they need to communicate with their colleagues. They should ask if there was any reason as to why they are having difficulty reaching the customer service standards of the organisation. They should reiterate the company’s customer service standards and the reasons why they need to meet and exceed customer expectations, and how it impacts on the achievement of the organisations goals. The offer of support as well as retraining, coaching or mentoring should be given by the  manager or supervisor. Kerri has noticed that Terri work performance is lacking. She is being rude to the customers and is not completing the tasks that are required to provide superior customer service. Kerri has spoken with Terri and reiterated the organisations goals and objective in relation to customer service. She can see that Terri’s performance is lacking as she is unmotivated at work. Kerri has offered Terri a series of coaching sessions to help her be motivated and work to the organisations standards. 5. What procedures might be followed to identify problems with appropriate individuals and groups to adapt customer services, products and/or service delivery so that it continues to meet customer needs? KPIs and targets can be applied at individual level or as a department. Those who do not meet their targets can be coached or placed on a performance improvement plan to assist them in achieving their targets.

Literary Analysis Jonathan Swift - 1425 Words

Joshua Diaz Mary Ellen Griffith Freshman Comp. II Oct. 27, 2015 Literary analysis The author I decided to write about is Jonathan Swift for he had a keen sense for effective sarcasm. As Jonathan Swift said â€Å"The proper words in the proper places are the true definition of style.† Though he was known in different ways, he was mostly popularized through his gift in writing, particularly his satire, or his use of humor and irony, essays. Through out swift life, there has been plenty of events where I believe shape the way he was, hence his writing style, some might even say it led to the point of insanity. Jonathan Swift was not always a writer however. He wasn’t known for any type of writing until he was around the age of thirty. Born November 30, 1667 in Dublin, Ireland he was raised by his rich uncle. Swift uncle is the one who actually paid all of the expenses for him to attend and finish his college education in 1686. Two years later began the Glorious Revolution and so he went to England to become a secretary to Sir William Temple. While working for temple he developed a disease that stayed with him upon death called Meniere s Disease, which which is a disorder of the ear which can cause problems such as nausea, effects hearing, loss of balance and memory, and more. It was not treated due to the lack of knowledge of the disease (David Cody). Between 1696 and 1699 Swift wrote A Tale of a Tub (but published in 1704), â€Å"a satire on the religious extremesShow MoreRelatedSimilarities between Martin Luther Kings Letter from Birmingham Jail and Jonathan Swifts A Modest Prop osal1358 Words   |  6 Pages Even the most cursory analysis of Letter From Birmingham Jail by Martin Luther King, Jr. and A Modest Proposal by Jonathan Swift reveals glaring differences between the two essays. Surprisingly, a side-by-side comparison also yields many similarities between the two works. The most obvious similarity between the two essays is the overarching theme of the subject matter. In both essays, the writers address deeply-entrenched social injustices. For example, in Letter From Birmingham JailRead MoreA Modest Proposal Analysis Essay1465 Words   |  6 PagesA Modest Proposal Literary Analysis By J--- ----------- J--- ----------- Mr. H----- Period 6 2 May 2011 Jonathan Swift’s Use of Satire and Exaggeration Satire is a form of literature in which an author tries to demonstrate his or her point of view by ridiculing. The author uses heavy irony and sarcasm in order to criticize a social issue. A perfect example of a work of satire is Jonathan Swift’s A Modest Proposal. In this satirical essay, Jonathan Swift attacks on the issue of theRead More Satire in the Eighteenth Century Essay790 Words   |  4 Pagesdiscoveries that challenged the traditional dominating force of religion.   Influential figures of the age, such as Voltaire, Jonathan Swift, and William Hogarth, strove to assure human betterment and advance human thinking through truth and humorous criticism.   They employed the use of satire in order to accomplish their common goal.    According to A Handbook of Literary Terms, satire is defined as a work or manner that blends a censorious attitude with humor or wit for improving human institutionsRead MoreJonathan Swift s A Modest Proposal1809 Words   |  8 PagesJonathan Swift’s A Modest Proposal is a satirical essay that sardonically uses an outrageous solution to the massive poverty in Ireland. He proposes this lengthy idea of eating children as the solution to the society’s problems. His serious yet hyperbolic and satirical style allows Swift an approach to get people engaged in the difficulties the Irish had to do to survive their everyday life. This essay explores Swift’s ability to use literary devices and how these techniques advance his idea aboutRead MoreEffective Persuasive Techniques Used By John Donne s `` The Flea ``1480 Words   |  6 PagesEffective Argument Techniques Effective argumentative and persuasive techniques are a course of reasoning aimed at validating or falsifying the truth in an argument. With an in-depth analysis of literature, the perplex intentions of a writer that use such techniques can be revealed. Methods such as logical fallacies, rhetorical devices, and satirical devices are three approaches that construct a piece of work on a more compelling level. Behind these elements of writing, there are a multitude of purposesRead MoreHoratian and Juvenalian Satire1884 Words   |  8 PagesHoratian and Juvenalian Satire Satire has many definitions, but according to Merriam Webster satire can be defined as â€Å"A literary work holding up human vices and follies to ridicule or scorn† (Webster). This definition is likely used by many authors who exercise the application of satire. Satire has been in literature since ancient times; it is derived from the Latin satura, meaning dish of mixed fruits, (Weisgerber). Many satirists have shared a common aim: to expose foolishness in all its guisesRead MoreGulliver ´s Travels by Jonathan Swift: Biographical Summary1982 Words   |  8 PagesGulliver’s Travels – Jonathan Swift – Biographical Summary Jonathan Swift was born on November 30, 1667 in Ireland to English parents, Jonathan and Abigail. His father, Jonathan, died shortly after his birth, leaving his mother to raise him and his sister alone. In Ireland, Swift was dependent on a nanny for three years because his mother moved to England. The young man was educated because of the patronage of his Uncle, Godwin Swift. Godwin sent him to Kilkenny Grammar School at age six, whichRead MoreEssay on Jonathan Swifts A Modest Proposal1391 Words   |  6 Pages In Jonathan Swift’s essay, â€Å"A Modest Proposal†, Swift proposes that the poor should eat their own starving children during a great a famine in Ireland. What would draw Swift into writing to such lengths? When times get hard in Ireland, Swift states that the children would make great meals. The key factor to Swift’s essay that the reader must see that Swift is not literally ordering the poor to cannibalize. Swift acknowledges the fact of the scarcity of food and empathizes with the struggling andRead MoreMedia Project1616 Words   |  7 Pagesgynocriticism where women create the female characters, it debatably produces a certain pressure on women to be â€Å"feminist† in the eyes of gynocritics, believing there is only one way to be feminist, building another glass ceiling to overcome. 3. In Jonathan Swift’s A Modest Proposal, the defamiliarization of children into sustenance and women into cattle drives his original point home, being that the Irish should start taking the starvation of poor families seriously. It allows the reader to truly seeRead MoreAnalysis Of The Book Gulliver s Travels Essay1942 Words   |  8 Pages In his book, Gulliver’s Travels, it is hard to miss the various references that its author, Johnathan Swift, makes concerning bodily functions. Yet, this is more than the bawdy, juvenile toilet humor one would encounter in a cheeky T.V. show for it has a literary purpose. Scatology is used to define the literary trope of the grotesque body. Through the realist perspective, Swift employs scatology to both shock and attract. He uses it to draw attention to Gulliver’s humanity, and normalize the strangeness